Product Support

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Product Support

Use the following contact information for issues and questions about MapPoint Web Service.

Note For free newsgroup support, visit the MapPoint Web Service newsgroup.

Data Center and Server Issues

If you are experiencing critical service problems, contact:

-
Internet

[Microsoft Product Support Services Web site](https://go.microsoft.com/fwlink/?linkid=37884)

**Phone**

\+1 (800) 936-5800

Note Support for MapPoint Web Service data center and server-related issues is available from 7:00 A.M. to 6:00 P.M. Monday through Friday, Pacific Time. Support for high-priority data center issues is available by phone 24 hours a day, 7 days a week.

Support Issues

If you have general support issues, contact:

-
Internet

[Microsoft Product Support Services Web site](https://go.microsoft.com/fwlink/?linkid=37884)

**Phone**

\+1 (800) 936-5800

Note Support is available from 7:00 A.M. to 6:00 P.M. Monday through Friday, Pacific Time.

Account Access Issues

If you are experiencing issues with your MapPoint Web Service Customer Services Site user name and password, or with your MapPoint Web Service customer ID and password, contact:

-
E-mail

MapPoint Web Service Account Administrator

[mpnet@microsoft.com](mailto:mpnet@microsoft.com?subject=mappoint%20web%20service%20account%20access%20issue)

Note Support for MapPoint Web Service account access issues is available only through e-mail. E-mail messages are answered within two business days.

Subscriptions

If you have questions about your subscription (including customer IDs, valid server and public data source names, and billing issues), contact:

-
Internet

Support page on the MapPoint Web Service Customer Services site (https://mappoint-css.live.com/CSCV3/)

**Note** For information about how to access the site, see the information that you received when you enrolled in the service.

If you want to set up a subscription to use MapPoint Web Service, contact:

-
E-mail

MapPoint Web Service Evaluation

[mpnteval@microsoft.com](mailto:mpnteval@microsoft.com?subject=mappoint%20web%20service%20subscription)

**Phone**

\+1 (800) 426-9400, extension 11315

**Web site**

[MapPoint Web Service Web site](https://go.microsoft.com/fwlink/?linkid=22746)