Customer Care Framework Downloads

Product Brief – Microsoft Customer Care Framework 2009
Microsoft Customer Care Framework (CCF) is designed to enhance customer loyalty by keeping the customer experience simple, while maximizing the power of your back-end systems using our end-to-end enterprise-level framework for building and managing composite applications.

Brochure – Microsoft Customer Care Framework 2008
Redefining Customer Experience with Microsoft Customer Care Framework can help your employees improve the timeliness and quality of customer interaction and maintain focus on customer needs, while lowering the cost of providing world-class customer care.

Business White Paper – Microsoft Customer Care Framework 2008
Rich and compelling experiences during sales, marketing and service interactions are the key to happy and loyal customers, and translate directly into revenue growth and profitability.

Technical White Paper – Microsoft Customer Care Framework 2008
Without having to replace their existing systems, IT departments can use CCF 2008 to aggregate data from customer interaction channels and line-of-business applications, automate workflows, and accelerate response to changing business conditions.

Datasheet – Microsoft Customer Care Framework 2008
A Solution to Help Achieve Maximum Benefits With Every Customer Interaction.

Product Brief – Microsoft Customer Care Framework 2005
Microsoft Customer Care Framework (CCF) 2005 enables an increase in contact center efficiency, improved agent productivity, reduction in operating costs, and improvement in the quality of customer service.

Introduction to Microsoft Customer Care Framework 2005 .NET 2.0 Edition
The purpose of this e-learning module is to introduce you to the CCF architecture, core components, and the CCF programming model.