Note
Access to this page requires authorization. You can try signing in or changing directories.
Access to this page requires authorization. You can try changing directories.
User Assistance
Online user assistance is an important part of a product's design. It can be supported in a variety of ways, from automatically displaying information based on context to providing troubleshooters that interactively walk through a process with the user. Its content can be composed of contextual, procedural, explanatory, reference, or tutorial information. This chapter provides a description of the common online forms of user assistance and guidelines for implementation.
Fundamentals of Designing User Interaction
Windows Interface Components
Design Specifications and Guidelines
Appendixes and References