Run Software + Services (S+S)

Content in this section of the site is dedicated to exploring and providing guidance on the challenges of running and operating Software+Services applications. Among the topics covered: relationship between hosters and ISVs, breadth and depth of services hosters could provide in a Software+Services world and use of “cloud services” hosted by third parties.

ISVs are from Mars, and Hosters are from Venus ISVs are from Mars, and Hosters are from Venus

Service delivery is a broad discipline that amalgamates knowledge and best practices from technical areas, such as networking, security, instrumentations and monitoring, operating systems, business processes, and system automation. Despite the complexity of this subject matter, this topic is not brand new. Practitioners in the telecommunications industry have given so much thought to this discipline that they are able to distill the essence of their industry management framework into letters in the FCAPS acronym (Fault, Configuration, Accounting, Performance and Security Management).

Efficient Software Delivery Through Service-Delivery Platforms Efficient Software Delivery Through Service-Delivery Platforms

Delivering software as a service (SaaS) has gained a lot of momentum. One reason this one-to-many delivery model is attractive is that it enables new economies of scale. Yet economy of scale does not come automatically; it has to be explicitly architected into the solution. A typical architectural pattern allowing economy of scale is "single instance multi-tenancy," and many Independent Software Vendors (ISVs) offering SaaS have moved to this architecture, with various levels of success.

There is, however, another means of improving efficiency which ISVs have not adopted with the same enthusiasm: the use of an underlying Service-Delivery Platform (SDP). Adoption has been slow, mainly because service-delivery platforms optimized for line-of-business applications delivery are still in their infancy. But both existing and new actors in the hosting space are quickly building compelling capabilities. This paper explores the goals, capabilities, and motivations for adoption of SDP, and describes the technology and processes related to efficient software delivery through SDP.

Northwind Hosting – An S+S hoster concept demo Northwind Hosting – An S+S hoster concept demo

This webcast illustrates the end to end experience of an ISV hosting a solution with an advanced “S+S Hoster” as described in the whitepaper “ISVs are from Mars, Hosters from Venus”.  


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GlobalBank & Operations Manager - Concept Demo

In this concept demo, we demonstrate GlobalBank remotely managing an S+S application, which is hosted externally (Northwind Hosting), using Operations Manager.  For all practical purposes, from a management perspective, the managed solution behaves as if it were “on premise”.

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